Support
Help when you need it
BluNext POS is supported by the team that builds it.
How to reach us
Call or WhatsApp +254 716 160 284 or email business@bluchip.co.ke. Describe what happened, which till or user was involved and the time, and include a photo of any message on screen. This helps us find the cause quickly.
What support covers
The scope and response arrangements for your plan are confirmed in your quotation.
- Using the system
- Questions about checkout, stock, customers, purchasing and reports.
- Setup help
- Products, tax rates, payment methods, users and permissions.
- Integrations
- Guidance on connecting M-Pesa and KRA eTIMS once you have the required credentials.
- Printing and devices
- Help getting receipt printers and scanners working with your setup.